PrivacyPolicy
1. Introduction
Welcome to Lumina AI. We value your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services.
2. Information We Collect
We may collect:
- Account information (name, email address, company name).
- Billing and subscription information.
- Data uploaded to train or configure AI agents.
- Usage data and analytics.
- Customer interactions processed through the platform.
- Technical information such as IP address, browser type, and device information.
3. How We Use Information
We use collected information to:
- Provide and improve our services.
- Manage user accounts and subscriptions.
- Deliver AI-powered responses and features.
- Monitor platform performance and security.
- Communicate updates, support information, and service notifications.
4. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
6. Data Retention
We retain data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
7. User Rights
Depending on your jurisdiction, you may have the right to:
- Access your data.
- Correct inaccurate information.
- Request deletion of your data.
- Request a copy of your stored information.
8. Third-Party Services
Lumina may integrate with third-party services such as messaging platforms, AI providers, analytics tools, and payment gateways. Their use is subject to their own privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of any updated version.
10. Contact
For privacy-related questions, contact us at: info@luminadeveg.com